Refund policy

Returns and Refund

All products sold through Jugetek are covered by our warranty and return policies. The products you will receive are guaranteed to be in new & good condition. We can provide the real figures before or after packed if buyers need. If any defective product received within 15 days, we would refund or exchange the items at our cost (Custom request is Not in this range).

Please find the order number you want to return, Email us at mikew@jugetek.com or call us at 0086-21-61995299 the item part number you want to exchange or return, and a reason, the photo really helps. In addition, you also can leave us a message following the order for a quick response.

If you are not satisfied with your purchase for personal reasons, we will refund you if you return the items within 15 days of your receipt of the items. However, buyers make sure that the items returned are in their original conditions, and tampered products will be unable to be exchanged or refunded. If the items are damaged or lost when they are returned, buyers will be responsible for such damage or loss, and we will not give the buyer a full refund. You should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the extra shipping fees and customs fees to return the items, the unpaid package will not be acceptable.

Where and how to return?